FAQs

When will I receive my order?

All items are made to order. Please allow 2-3 weeks for items to be produced and delivered.

However, after an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19.

If you’d like an update on your order, please contact us or the shipping company with your order number or use a tracking number or link.

Do you ship to my country? 

Puppy Eden currently ships only to the United States.

How do I cancel my order?

You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible. 

What is your return policy?

We do not require customers to return any items. Photo evidence will be sufficient for any discussion.

How do I get a refund?

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

If you change your mind about the order:

If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if you simply changes your minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.